Whether you are getting started with Krag Touch, planning a smart space or troubleshooting an existing installation, tell us what you're working with. We'll help you connect with the right next step.
Choose the area that best describes your enquiry. Provide your product model or project details so we can understand it clearly.
Help with existing products, installation questions, unexpected behaviour, connectivity checks and service requests.
Discuss how Krag technology can work within a new residential, commercial or custom electronics requirement.
Sharing these details up front helps us understand your request.
Share the model, configuration and, if available, a product photograph.
What were you trying to do? What happened instead? Include any indicator behaviour.
Tell us about the installation environment and any network or controller details relevant to your question.
Email the support team with details so the enquiry can be reviewed.
Use the Technical Support enquiry option. Share the switch configuration, what you are trying to control and a short description of the issue. If your concern involves mains wiring, stop using the affected device and ask a qualified electrician to inspect the installation.
Yes. Choose Application Support and describe the environment, desired behaviour, number of devices, and any important mechanical, electrical or software constraints.
Check that your router is working, that your device has power, and that you are following the instructions for the exact model. Network-band compatibility, reset methods and pairing steps vary; request the correct product documentation rather than trying unrelated procedures.
Provide details of the installed model and current system. The team can review the enquiry and advise on the next step. Electrical work should be performed only by a qualified professional.
Email your product model, approximate purchase date, proof of purchase if available, and a description of the issue. Coverage and outcomes depend on the specific product and its applicable warranty terms.
